96bet's Privacy Policy

1 Scope and Applicability of the Policy

This Privacy Policy applies to the 96bet platform's website, mobile applications (Android and iOS), and any of our services. When you register an account on 96bet, log in, participate in betting or casino games, or contact our support team, the information you provide falls under this policy.

By using 96bet's services, you are considered to have given your consent to this Privacy Policy. This policy operates together with our Terms and Conditions, and you are advised to read both together.

This policy is available in English and Bengali. In the event of any interpretive difference, the Bengali version shall apply.

2 What Types of Information Are Collected

96bet collects various types of information, categorised below:

2.1 Identity Information

• Full name, date of birth
• National ID number or passport number (for identity verification)
• Photo or selfie (required during the KYC process)

2.2 Contact Information

• Mobile number
• Email address
• Residential address

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Bank account details
• Transaction history

2.4 Activity Information

• Betting and gaming history
• Login times, session duration, and frequency
• Preferred game categories and bet types

2.5 Technical Information

• IP address, browser type and version
• Device operating system
• Referrer URL and platform navigation data

3 How Information Is Collected

96bet collects information in the following ways:

3.1 Information Provided Directly

You provide information directly when you register an account, complete the identity verification (KYC) process, request a deposit or withdrawal, or contact our support team via live chat or email.

3.2 Automatically Collected Information

Technical information is automatically recorded while you are active on the platform. This includes cookies, log files, and session data.

3.3 Information Received from Third Parties

Some information may be verified or supplemented through identity verification services, fraud prevention systems, or payment processing services.

4 Purposes for Using Information

96bet uses the collected information only for the specific purposes listed below:

• Account Management: Completing registration, verifying identity, and ensuring account security.
• Financial Transactions: Processing deposit and withdrawal requests and maintaining transaction security.
• Service Delivery: Running betting, slots, live casino, and other gaming services smoothly.
• Customer Support: Resolving your issues via live chat and email.
• Security and Fraud Prevention: Detecting suspicious transactions and preventing account misuse.
• Bonuses and Promotions: Determining eligibility for the 120% welcome bonus or VIP cashback benefits.
• Platform Improvement: Analysing user experience to improve service quality.
• Communication: Sending necessary notifications, transaction confirmations, and service-related updates.

5 Disclosure of Information to Third Parties

96bet may share information with third parties only in limited circumstances and in strict accordance with set rules.

5.1 Service Partners

Organisations that assist with payment processing (including bKash, Nagad, Rocket, Upay, and bank transfers), identity verification services, and technical operations receive only the information necessary to carry out their functions. These partners are contractually bound to uphold 96bet's privacy standards.

5.2 Legal Obligations

We may provide information where disclosure is required by court order, a lawful request from a law enforcement authority, or applicable law in Bangladesh.

5.3 Fraud Prevention

In cases of financial fraud or account misuse, information may be shared with the relevant authorities.

5.4 Business Restructuring

In the event of a sale or merger of any part of 96bet's business, user information may be transferred. You will be notified in advance in such a case.

Outside the reasons listed above, 96bet does not disclose your information to any third party.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on 96bet's website and application. These help maintain platform functionality and improve the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, carry out security checks, and complete payment processes. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme settings, and other personalised options.

6.3 Analytical Cookies

These collect statistical data to review and improve platform usage. Users have the option to disable these cookies.

Most browsers offer cookie management controls. However, disabling essential cookies may cause some platform features to stop working correctly.

7 Data Storage and Security

The security of your personal information is one of 96bet's top priorities. Multiple layers of protection have been put in place to this end.

7.1 Technical Safeguards

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Stored data is kept in encrypted form.
• Two-factor authentication is provided to prevent unauthorised access to accounts.
• Systems are regularly reviewed for security vulnerabilities.

7.2 Administrative Safeguards

• Only authorised staff may access personal information.
• Staff receive regular training on privacy protection.
• Data access logs are recorded and reviewed periodically.

7.3 Data Retention Period

Information is retained while an account is active and, after closure, for a set period as required by law. That period may be extended in cases of fraud investigation or legal dispute.

8 User Rights

All users of the 96bet platform have the following rights regarding their personal information:

8.1 Right to Access Information

You may find out at any time what information 96bet has collected about you and how it is being used.

8.2 Right to Correct Information

If your account contains any incorrect or outdated information, you may request that it be corrected. OTP verification is required to change a mobile number or email address.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data analysis.

8.5 Right to Data Portability

You may request a copy of the information related to your account.

To exercise any of the above rights, contact our support team via live chat or email. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

9 Protection of Minors

96bet strictly enforces a 21+ age requirement. Our platform is exclusively for persons aged 21 or older.

Age is verified during the registration process. If a person registers using false information and is subsequently found to be a minor, their account will be closed immediately and related transactions will be considered void.

96bet never knowingly collects or stores information from persons under the age of 21. If such information has been collected in error, it is deleted without delay.

Detailed guidance on protecting minors and responsible gaming can be found in our Responsible Gaming guidelines.

10 Changes to the Policy

96bet reserves the right to amend this Privacy Policy at any time. The policy may be updated due to service improvements, adoption of new technologies, or changes in law.

10.1 Notice of Changes

For significant changes, we will notify users by email or through platform notifications. The "Last Updated" date at the top of the page is always kept current.

10.2 Continued Use After Changes

Continuing to use the platform after a policy change means you agree to the updated policy. You are therefore advised to visit this page from time to time.

11 Contact

For any questions, complaints, or requests to exercise your rights regarding the privacy policy, please contact the 96bet support team.

To learn more about our platform, terms of service, and your user rights, visit the About Us page. Answers to common questions about privacy and security are also available in our FAQ section.