96bet Terms and Conditions

1 General Introduction and Applicability

This document is a legal agreement between the 96bet platform and its users. By registering on 96bet or using this platform in any way, you are considered to have read, understood, and accepted all the terms and conditions described below.

These terms apply to all 96bet services — including casino games, sports betting, live casino, bonus programs, and other features. Other policies on the site, such as the Privacy Policy, are effective as part of these main terms and conditions.

1.1 Definitions

• "Platform" refers to the 96bet website, mobile app, and all related services.
• "User" or "Member" refers to anyone who is registered on and/or is using 96bet.
• "Account" refers to each user's own registered profile.
• "Bonus" refers to any promotional funds or benefits provided by 96bet.
• "Wagering" refers to the specific amount that must be wagered before a bonus can be withdrawn.

2 Account Registration and Eligibility Requirements

2.1 Registration Requirements

To create an account on 96bet, you must:

• Be a permanent resident of Bangladesh and be legally capable under Bangladeshi law.
• Be at least 21 years of age — no person aged 18 or below may use this platform.
• Register with accurate and verifiable information. Providing false information may result in account termination.
• Each individual may create only one account. If multiple accounts are found belonging to the same person, all accounts and associated balances may be forfeited.

2.2 Identity Verification (KYC)

96bet may verify your identity at any time if required. In such cases, you may be asked to submit a national ID card, passport, or other government-issued documents. Withdrawals may be put on hold until verification is complete.

2.3 Account Security

Keeping your login credentials (username and password) confidential is your responsibility. You are responsible for all activity carried out from your account. If you suspect any suspicious activity or unauthorised access to your account, notify 96bet support immediately.

3 Deposit and Withdrawal Terms

3.1 Deposit Rules

96bet currently accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, etc.). The minimum deposit amount is ৳300.

All deposited funds must come from legitimate sources. If a deposit is suspected to be from a suspicious or unauthorised source, 96bet reserves the right to hold those funds and review the account.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals must be made to the same payment method used for the deposit — bKash, Nagad, Rocket, Upay, or bank transfer.

• Withdrawals may be delayed if the verification process is not complete.
• Withdrawals of any portion subject to bonus wagering requirements will not be processed until those requirements are met.
• 96bet reserves the right to suspend withdrawals if any irregularity or fraud is suspected.

3.3 Applicable Policy

All financial transactions are conducted in compliance with applicable laws and regulations. Deposits from or withdrawals to third-party accounts are not permitted.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a deposit of ৳1,000 earns a ৳1,200 bonus, bringing the balance to ৳2,200; before withdrawing, ৳1,200 × 25 = ৳30,000 must be wagered.

4.2 Bonus Usage Terms

• Each bonus offer has its own validity period — any unused bonus will be cancelled once the period expires.
• Bonuses may only be used on games approved by 96bet; certain games may be excluded.
• Multiple bonuses cannot be active at the same time unless specifically permitted.
• If a bonus term violation is found, that bonus and any associated winnings may be cancelled.

4.3 VIP Cashback

96bet's VIP program has three tiers — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), and Gold (up to 1.2%). Cashback is calculated on the net loss for that week. Example: if a Silver member's net loss for the week is ৳20,000, they will receive ৳20,000 × 0.8% = ৳160 in cashback.

5 Gameplay and Betting Rules

5.1 General Gaming Terms

All casino games, slots, live casino, and sports betting available on 96bet are governed by their own respective rules. The rules for each game are provided within that game's interface. If a game is interrupted due to a technical fault, 96bet's records will be considered final.

5.2 Prohibited Activities

The following activities are strictly prohibited and, if detected, may result in account closure and balance forfeiture:

• Using any software, bot, or automated method to play games.
• Abusing bonuses by acting in groups or in coordination with others.
• Following guaranteed-win strategies (arbitrage) against the casino.
• Using the platform for money laundering or any illegal activity.

5.3 Betting Limits

Each game or market has specific minimum and maximum betting limits, which are displayed within the game interface. 96bet reserves the right to change these limits at any time.

6 Responsible Gaming and Age Verification

96bet believes in responsible gaming. It is every member's duty to stay aware of the risks of excessive play and to set personal limits. Various tools are available on 96bet to support the responsible gaming guidelines — such as setting deposit limits, taking a temporary break, and self-exclusion.

6.1 Preventing Underage Access

Use of this platform by anyone under the age of 21 is strictly prohibited. Parents and guardians are requested to ensure that their underage children cannot access this platform in any way. If there is any doubt, 96bet may request proof of age for verification.

6.2 Self-Exclusion and Setting Limits

Any member who wishes to may take a temporary or permanent break from their account. For this, 24/7 support can be contacted. Self-exclusion requests will be acted on promptly after receipt.

7 Privacy and Data Protection

By registering on 96bet, you acknowledge that the information you provide will be used for service delivery and verification. Full details of how data is collected, stored, and used can be found in our Privacy Policy. Your data is not sold to third parties.

7.1 Cookies and Tracking

Cookies are used to improve the website experience. By accessing the site, you consent to the use of cookies. Cookies can be disabled through browser settings, though doing so may mean some features no longer work.

7.2 SSL Security

All data transmitted on the platform is secured through SSL encryption. Financial and personal information is stored according to the highest security standards.

8 Support and Dispute Resolution

8.1 Customer Service

96bet customer service is available seven days a week, twenty-four hours a day. Support can be reached via live chat or email in Bengali or English. For general queries, our FAQ section may be consulted.

8.2 How to Submit a Complaint

If you have a complaint, please provide full details via live chat or email. After receiving the complaint, an investigation will be conducted and a response provided promptly. For financial disputes, 96bet's records and logs will serve as the final evidence.

8.3 Dispute Resolution

Any dispute must first be attempted to be resolved directly through 96bet support. If it cannot be resolved through support, further steps will be taken in accordance with applicable law.

9 Intellectual Property and Platform Use

9.1 Intellectual Property Rights

All content on the 96bet platform — logos, designs, text, graphics, software — is the property of 96bet and is protected under applicable law. No material may be used, reproduced, or distributed without prior written permission.

9.2 Permitted Use

Users may use the platform for personal and non-commercial purposes only. Running any harmful code, virus, or unauthorised script on the platform is strictly prohibited.

9.3 Mobile App

96bet's Android (APK) and iOS apps are available through official channels. Downloading from third-party sites other than approved sources is not safe, and 96bet bears no liability for any harm resulting from such downloads.

10 Amendments and Right to Terminate

10.1 Changes to Terms and Conditions

96bet reserves the right to partially or fully amend these terms and conditions at any time. Continued use of the platform after any change takes effect will be considered acceptance of the updated terms. Users are therefore encouraged to check this page regularly.

10.2 Right to Close or Suspend an Account

96bet may close or temporarily suspend any account — without prior notice — in the following circumstances:

• If evidence of a terms and conditions violation is found.
• If fraud, forgery, or unauthorised activity is suspected.
• If age or identity verification fails.
• If an account remains inactive for an extended period (details will be communicated separately).

10.3 User's Right to Close an Account

If you wish to close your account at any time, please contact support with your request. You will be given the opportunity to withdraw any available balance before the account is closed, unless it has been forfeited due to a violation.

11 Limitation of Liability

11.1 Service Guarantee

96bet strives to provide uninterrupted service, but temporary disruptions may occur due to technical reasons, maintenance, or unforeseen circumstances. 96bet accepts no liability for any loss resulting from such disruptions.

11.2 Third-Party Games and Services

The platform includes content from various third-party game studios including Pragmatic Play, PG Soft, JILI, and Evolution. For any technical issues with games from these studios, the respective studio is responsible; 96bet's liability is limited.

11.3 Net Loss Limitation

The amount won or lost in betting depends entirely on chance. 96bet makes no guarantee of any specific outcome in any game or market. Displayed RTP figures are long-term averages and are not a guarantee of that result in any single session.

12 Applicable Law and Final Provisions

12.1 Language

The Bengali version of these terms and conditions is authoritative. If a translation exists in any other language, the Bengali version shall take precedence.

12.2 Severability

If any part of these terms and conditions becomes inapplicable or unenforceable for any reason, the remaining parts will remain fully in effect. The unenforceable part will be considered replaced by the nearest provision consistent with applicable law.

12.3 Entire Agreement

These terms and conditions, the Privacy Policy, and other published policies of 96bet together constitute the entire agreement between the user and the platform, and supersede all prior oral or written discussions on these matters.

12.4 Stay Connected

To learn more about 96bet, visit our About Us page, where you will find full details about the platform's purpose, features, and services.